Policies
Return Policy
Last updated: June 2026
7-Day Easy Returns
We stand behind every piece we make. If you are not completely satisfied, you may return any unworn, unwashed, and tagged item within 7 days of delivery for a full refund or exchange.
Eligibility Conditions
To qualify for a return, items must be in their original condition — unworn, unwashed, with all tags attached and in original packaging. Items showing signs of wear, alteration, or damage caused by the customer will not be accepted.
How to Initiate a Return
Contact our team via WhatsApp or email within 7 days of receiving your order. Share your order number and reason for return. We will guide you through the process and arrange a pickup from your address.
Refund Process
Once the returned item is received and inspected (within 2–3 business days), your refund will be processed. Refunds for VISA card payments are credited within 5–7 business days. Cash on Delivery refunds are transferred via bank transfer or JazzCash within 3–5 business days.
Exchanges
Need a different size or color? We offer free exchanges on all eligible items. Simply initiate a return request and specify your preferred replacement. Subject to stock availability.
Defective or Incorrect Items
If you receive a defective or wrong item, please contact us within 48 hours with photos. We will arrange an immediate replacement or full refund with priority shipping at no cost to you.
Non-Returnable Items
Items marked as "Final Sale" or purchased under special promotional pricing may not be eligible for returns. This will always be clearly noted at the time of purchase.
Need to start a return? Reach us at support@primepolo.pk or WhatsApp +92 300 1234567.